A: After you complete your transaction, you should see a "return to merchant" link. That's the link that will take you directly to your download page. If you have any trouble, call us or e-mail us and we'll send you the link directly.
Q: Do you take credit cards other than using Pay Pal?
A: Yes, although we are payed through Pay Pal, it will take other credit cards. We don't actually see any of your credit card information, that's all done through the Pay Pal system. We are a verified Seller.
Q: My computer can't seem to make the song play...
A: Make sure your pop-up blocker is off when you download the song. If you have any trouble, call us or e-mail us and we can send you an unzipped copy of the song directly.
Q: I'm not comfortable with paying online. Can I send you a check instead? If I do this, can I still download the song today?
A: Yes, we're willing to take payments through snail-mail. Sure, in good-faith we'll let you download your copy and expect your check.
Q: We're doing this song and we'll be recording it, would you like a copy?
A: Sure, we love to get copies of DVD's and see how you've put the song to use.
Q: I accidentally ordered the wrong song, can I have a refund?
A: Yes, no problem.
Q: I couldn't find the "return to merchant" link the first time through, so I ordered the song again. Can I have a refund for the extra song?
A: Yes, no problem.
Q: I can't afford the song, but I really need a copy. Can you help me?
A: Send us an e-mail and let us know the circumstances.
Q: We love your website and we want more of your music. Do we have to pay for it?
How can we get it?
A: We have two CD's (both of which are home-recorded). If you want a CD, let us know and we'll try and get you one.
Q: We want to make a donation to you in thanks for all the songs. How can we do this?
A: Thanks, while we do accept and appreciate donations - we're not tax exempt - so it's not tax deductible. If you're making a donation for the song "Love Found Me" then please send the donation to www.theshepherdscrook.org.
Q: Would you like a piano score for Goodbye My Friend?
A: Yes -- if you can make a piano score for me -- I'll let you have a free copy of Goodbye My Friend mp3.
It would be greatly appreciated!